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Your Success is
Our Priority

At Tosi, we understand that exceptional technology requires exceptional support. Our comprehensive services portfolio ensures you maximize the value of your Tosi solutions throughout their entire lifecycle—from initial deployment through ongoing optimization and expansion

Technical Support

World-Class Support That Makes a Difference

We offer three comprehensive support tiers designed to match your operational needs:

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Standard Support

Included with every Tosi solution, providing:

  • 24/7 Service Portal access with self-service resources
  • Email support during business hours
  • Software updates and bug reporting
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Advanced Support

Enhanced service experience featuring:

  • Priority phone support with expert engineers
  • Guaranteed SLA response times
  • Extended service hours
  • Remote troubleshooting
  • One annual training voucher

"Support Team responded quickly and resolved the issue" – this is the standard our Advanced Support customers experience every day.

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Premium Support

Maximum service delivery including:

  • 15-minute response for critical issues
  • Standard service requests included
  • Optional 24/7 availability
  • Three annual training vouchers

Professional Services

Expert Guidance for Complex Challenges

Our Professional Services team provides tailored solutions with expert knowledge and real-world experience.

Core Services:

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Planning & Design

We help design and architect Tosi deployments that integrate seamlessly with your existing OT infrastructure.

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Implementation & Migration

Our experts ensure smooth Tosi product installations and data migrations without disrupting your operational networks.

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Specialized Support

Get tailored assistance for Tosi configurations, performance optimization, and product-specific customizations.

"A++++" ratings and "fast response and excellent service" are the norm for our Professional Services team.

Training & Certification

Empower Your Team with Expert Knowledge

Transform your team into Tosi experts through flexible training options:

  • Self-Learning – Free Service Portal access
  • Basic Training – Fundamentals and certification
  • Advanced Training – Deep expertise and troubleshooting
  • Custom Programs – Tailored to your specific needs

Certification validates your team's expertise in deploying and managing Tosi solutions. Advanced and Premium Support customers receive 1 and 3 annual training vouchers respectively.

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Why Tosi Services?

"Keep up the good work!! Really makes a difference and shows why Tosi is the BEST!!!!"

This customer feedback captures what sets us apart. With Tosi Services, you gain a partner committed to your success through expertise, responsiveness, and dedication.

Ready to experience the Tosi difference?

Contact our team to discuss which service level fits your needs. Gold and
Platinum Partners enjoy Advanced Support benefits, and our Managed Platform includes comprehensive coverage.

Service availability varies by region. Premium 24/7 support requires additional agreement.