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Evaluate & Purchase

Work with Tosi to identify the right solution for your environment. Your service level depends on your Tosi solution.

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Your Tosi Solution Determines your Service Level

Self-Service, Standard, Advanced, or Premium – aligned to your Tosi Solution Package

Self-Service — Access to Knowledge Base
Standard — Service portal, software updates
Advanced — Standard + extended hours, phone support, 1 training voucher, SLA for ticket handling
Premium — Advanced + 24/7 option, Technical Service Manager (optional), 3 vouchers
Select Your Onboard and Training Package

Basic, Advanced, or Premium onboarding

Basic — 4 hours, pre-scheduled, open enrollment
Vouchers OK
Advanced — Standard + extended hours, phone support, 1 training voucher
Premium — Advanced + 24/7 option, Technical Service Manager, 3 vouchers
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Onboard & Deploy

Your team gets hands-on training to learn the Tosi platform, while your environment is configured and tested for go-live.

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Training Delivery

Your selected program is delivered — platform walkthrough and hands-on exercises

Platform end-to-end overview
Customer-specific content (Advanced + Premium)
Flexible hours — usable for training and onboarding (Advanced + Premium)
Professional Services for Deployment

Pre-configuration and installation support

Password reset, pre-config, pre-serialization
Fixed fee
IT/OT integration & environment setup
HOURLY
Network design & infrastructure planning
HOURLY
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Operate & Support

Your Tosi environment is live. Technical Support is your always-on safety net — with SLA-backed ticket resolution, self-help resources, and direct access to Tosi engineers.

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Technical Support
Self-help portal 24/7
All Tiers
Training  vouchers
Adv
Premium
Phone & remote troubleshooting
Adv
Premium
SLA-based ticket handling
Adv
Premium
Dedicated Technical Service Manager
OPTIONAL FOR PREMIUM ONLY
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Optimize & Grow

Get a clear picture of your environment's health, identify areas for improvement, and plan your next expansion with expert guidance.

04

Health Check

Structured assessment of your Tosi environment

Comprehensive environment audit
Fixed fee
Actionable improvement recommendations
Expansion readiness assessment
Expert Consultation

Strategic advice on scaling your Tosi deployment

Network design & infrastructure planning
HOURLY
IT/OT integration strategy for new sites
HOURLY